At a Glance
In January 2023, A-Gas launched its Business Excellence (BEx) Program at its Rhome site in Texas, USA. Due to its commitment to continuous improvement, the company’s Executive Team was keen to establish high-quality, best-practice methods that would improve its capabilities and business strategy.
After confirming the goals for the project, A-Gas colleagues began working with our long-term partners Turner and Townsend Suiko (T&T Suiko) to identify and implement processes, techniques, and innovations that would improve the efficiency and customer focus of the site.
Challenges
Improving the business to meet our customers’ needs and be the supplier of choice.
Simplifying A-Gas’ processes to be as efficient, effective, and productive as possible by implementing best practice methodologies.
Ensuring growth in line with the company’s environmental commitments.
Benefits
Working collaboratively to successfully establish and develop the A-Gas Business Excellence (BEx) Program and Lean Training Academy.
Securing and collaborating with customers as partners.
Enabling colleagues to develop their skills via best-practice training.
Solution
After the BEx Program was launched, team members from both A-Gas and Turner and Townsend Suiko began working hard to implement best-practice methodologies and tools. So far, these have enabled the Rhome Operations Team and wider business departments to streamline their processes and improve their technological capabilities.
Results
The project has gone from strength to strength since its conception and has achieved strong results in terms of both team engagement and innovation. As well as implementing multiple new strategies to enhance their operations, over 75% of A-Gas employees have completed the Lean Competency System (LCS) Lean Awareness 1A training, the first stage of A-Gas’ BEx Academy.
Value
As a customer-focused organization, A-Gas is looking forward to using these developments to serve our clients as effectively as possible.
“A-Gas and its teams have shown great engagement in the Business Excellence methodology, with the program to date delivering great performance improvements through establishing new ways of working. From our initial planning engagements, A-Gas’ team members have clearly defined its program expectations and embraced their required contributions.”
Chris Jones, Director, T&T Suiko
Chris Jones, T&T Suiko's Director, said, "A-Gas and its teams have shown great engagement in the Business Excellence methodology, with the program to date delivering great performance improvements through establishing new ways of working. It is great to see these growing and being rolled out across all areas of the business. From our initial planning engagements, A-Gas’ team members have clearly defined its program expectations and embraced their required contributions.
They provided the necessary resources (manning and financial), governance and senior-level support to enable the success of the program. Most importantly, the local teams really know their business, coming forward with thought-out opportunities that have a great impact on A-Gas’ operations. Throughout it has been an enjoyable experience for all of the Turner & Townsend Team involved.”
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