Refrigerant Customer Onboarding FAQs

<p>&nbsp;</p><table style="min-width: 50px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><td colspan="1" rowspan="1"><p><strong>Services Requested</strong></p></td><td colspan="1" rowspan="1"><p><strong>Pages Needed</strong></p></td></tr><tr><td colspan="1" rowspan="1"><p>Rapid Exchange® Tank Exchange</p></td><td colspan="1" rowspan="1"><p>3 (New Account Information)</p><p>5 (W-9)</p></td></tr><tr><td colspan="1" rowspan="1"><p>Rapid Recovery® Refrigerant Recovery Services</p></td><td colspan="1" rowspan="1"><p>3 (New Account Information)</p><p>5 (W-9)</p><p>4 (Business/Trade References)&nbsp;</p></td></tr><tr><td colspan="1" rowspan="1"><p>Refrigerant Sales</p></td><td colspan="1" rowspan="1"><p>All Pages</p></td></tr></tbody></table><p>If you are requesting multiple services, or think you may use them in the future, you must complete all forms associated with each service. For example, if you are seeking a Rapid Exchange Tank Exchange and purchasing refrigerants, you would need to complete all of the pages in the onboarding packet</p>

<p>After completing the applicable pages in the packet, it should be saved as a PDF and emailed back to your Account Manager and <a data-router-slot="disabled" href="mailto:accounting@agas.com" target="_blank" title="" type="external">accounting@agas.com</a>.</p>

<p>Whenever money is paid or exchanged between companies, a W-9 is required for IRS verification. The W-9 must be signed and dated.</p>

<p>The EPA Information Sheet (page 6) is needed <em>only</em> if you purchase refrigerants from A-Gas.</p><p><strong>Note:</strong> A copy of your Resale Certificate (if you completed section 1 on page 6) or a legible copy of your Certified Technician's License (if you completed section 2 or 3 on page 6) is required with the EPA Information Sheet, along with a signed and dated Page 9.</p>

<p>It takes up to 24 to 48 business hours (Monday-Friday, 8am to 5pm ET, excluding holidays) to process and onboard new customers. As soon as your account has been onboarded, we can begin services.&nbsp;</p>

<p>After your account setup is complete, the Field Service Manager for your area will be in contact with you within 24 hours to schedule your exchange or recovery service.</p>

<p>Yes! We also take cybersecurity seriously and applaud you for following your IT department's instructions. A PDF copy can be emailed directly; just ask your Account Manager.</p>